Address the issues in a plan of action. Rights owner notice of infringement This means that there was a complaint directly from the brand owner of a given product that you were selling through your store.
To write an effective appeal, however, take full responsibility. Look at how you handled the order and find where you fell short as a seller. Did you provide a refund, a replacement, and good customer service? It is the most open-ended reason that Amazon provides for suspended accounts and can boil down to a handful of issues that you may have as a seller.
Your partnership for Amazon should be beneficial for both parties. Provide specifics, not generalizations. Find corrective and preventive measures for every one of the issues you identified in Steps 2 and 3. Although you can submit multiple appeals, your best chance of success is addressing all concerns Amazon might have in your first appeal and plan.
Each Amazon order has an expected ship date associated with it that is built off of the lead time to ship that you associate with your products. To check which email this is: The second is from one of your seller metrics going above the allowed maximums that Amazon holds all of its sellers to.
In most situations, the rights owner is complaining that you, as the seller, do not have the rights to sell their product through your store because you do not have an authorized reselling relationship with them.
Someone complained that the product they received was not the same as that described on the Amazon product listing. Take responsibility for your actions and express that you messed up. If you have a dedicated Amazon account manager, email him or her regarding the suspension, include the case number, and ask for help in escalating the reinstatement.
Explanation of the steps you have taken to resolve the issues. It could be a series of small changes, like upgrading your inventory management system, or as important as switching courier and hiring more shippers.
Inauthentic product complaints This means that there has been a complaint about a product that you sold to a customer. Is there a transgression that Amazon keeps bringing up, or is this a one-time event?
If you still have access to Support, open a ticket to get more details on your suspension. Your Roadmap During Suspension Step 1: If there is more than one issue that you identified, be sure to add a bullet point for it as well. That means even one unsuccessful appeal will lower your chances of a successful reinstatement.
Even though your suspension was likely tied to one event or series of events, other issues in your seller history could also have contributed to a degraded seller standing. While the symptoms for suspension may be a spiking Late Shipment Rate or Cancellation Rate, the underlying sickness is what needs to be uncovered.
If the Amazon employee reading your appeal letter has to search for the three core areas of content that they are looking for, there is a better chance that they will reject your appeal letter and ask for more information.
You have a popular product that you sell on a daily basis. It can take weeks for Amazon to give you the green light, so try to stay on top of your customer communication and performance metrics until then, however long the downtime. Take Ownership Your best laid plans as outlined in your project management software could not have predicted the issues your new distribution center encountered during that surprise mid-latitude-cyclone that blew in over the long holiday weekend.
Amazon receives a lot of negative feedback from brands because of the number of sellers that are reselling their products without authorization directly from the brand. Introduction State who you are, the name of your seller account, and the reason that you were suspended. By enlisting our services immediately upon receiving your notice of suspension, your chances of reinstatement are much better.
How to decipher why you were suspended. Conclusion I hope that this article helps you navigate the muddy waters of Amazon seller suspensions.
Wait Resist the urge to reply to Amazon right away. In addition to account suspension and reinstatement services, the ASL team offers Account Monitoring services to safeguard your seller dashboard from the major issues that cause suspensions.
If you are unable to fix your account quickly, it can lead to you receiving the dreaded Amazon suspension letter.Feb 09, · Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from your seller account. After 90 days, the hold will be removed and any remaining funds will be available per your settlement schedule.
In addition, balance and settlement information will be available in the Payments section. What can you do when your Amazon account is closed by Amazon?
Update Cancel. You have limited chances to appeal and you have to write up a good explanation of why it wont happen again.
How do I close an Amazon seller account? How can I effectively close my Amazon account? Amazon Sellers’ Lawyer is a law firm that provides a licensed attorney who specializes in sellers’ rights to help address Amazon suspensions from a legal perspective.
Our firm works with sellers to get their accounts reinstated, providing strategic appeal plans that cover every detail of Amazon’s extensive requirements for reinstatement. Nov 26, · Find out why Close. Why and How to write effective plan of action to reactivate your suspended amazon seller account.
How to Write an Amazon Seller Appeal - Duration: Use the “Appeal” button in the Performance > Performance Notification screen) or email it to [email protected] Additional Information. You can find additional information in your Amazon Seller Central page under “Appeals for Suspended or Blocked Accounts.
See below for a sample letter for your appeal. Amazon appeal service. Get your Amazon seller account back within 24 hours. Speak to us today.Download